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Returns and Exchanges

 

In the event you need to return any stock items (non-custom merchandise) in its original condition, that has not been altered, glued, mounted, or cut that you purchased at DIY Sound Group, you may do so with your original sales receipt either by mail or in person.  A refund will be issued to you for the value of the item.

Shipping charges are non-refundable. To return a non-custom item please contact me first to explain the problem.  Then carefully repack the merchandise with the return slip. Return in the original or similar carton and tape on the address label provided with your packing slip. Return prepaid insured by UPS, FedEx, or Parcel Post who will provide a tracking number. Do not send COD; all COD packages are refused.  Merchandise purchased from DIY Sound Group must be returned in its original condition and received within 30 days of original purchase.  Clearance items, Limited Supply, and custom-made products are not returnable if they are cut to your correct specifications.

 

IMPORTANT: If merchandise was damaged in transit or a workmanship defect is discovered upon inspection, save original packaging and immediately notify me via email.